Privacy Policy

Privacy and Store Policy

The Ezra Institute is committed to protecting your privacy and wants you to feel comfortable using our website(s). We will never willfully sell, trade, rent, disclose or make available personally-identifying information about you to any third party without first receiving your permission, except when we believe in good faith that the law requires it, or to protect the rights or property of The Ezra Institute. Please take a moment to read the following policy statement to understand how we collect, use and safeguard the personal information you provide to us on the website. This policy may change from time to time, so please check back periodically. Using our website demonstrates your consent to the collection and use of information pursuant to the disclosures in this Policy.

Information Collected And How We Use It.

We may collect two different types of information including non personally-identifying information, and personal information that you voluntarily supply when utilizing a service offered at this website.

Non-Personal Information

Our site tracking program collects aggregate information about the number of visitors, types of browsers used, Internet Service Providers (ISP) used, visit times and length, pages visit, referring pages and exit pages (commonly known as log files). This information helps us measure popularity, traffic, and effectiveness of various areas of this website, and allows our visitors to have a better experience.

Personal Information

We collect personal information in order to provide certain online marketing services to our customers. For example, if you:

  • place a product order, we will collect and use your name, address, phone number or e-mail address, and credit card information in the fulfillment of your order.
  • request promotional items, we will collect and use your name and address, or e-mail address in order to fulfill your request.

When obtaining information from you, The Ezra Institute will ask only for the information we need to provide the product or service you have requested.

In such events that The Ezra Institute or any of its assets are acquired by a third party, personal information acquired by us may be one of the assets transferred to the third party.

Security of Personal Information

The Ezra Institute employs physical, electronic, and procedural safeguards to protect the personal information you provide to us.

Disclosure Of Your Personal Information

The Ezra Institute does not sell or exchange names or any other information about our customers, with any company outside of The Ezra Institute, with the exception of those business partners that participate in the requested fulfillment of services such as purchase delivery, online marketing, direct mail and e-mail.

The Ezra Institute may disclose your personal information to government agencies or regulatory authorities when deemed necessary. Of course, The Ezra Institute will never reveal your personal information to any third party without your prior knowledge and consent, unless the Institute is required to do so by law.

Children

ezrainstitute.ca is not directed to, nor do we knowingly collect any personal information, from children under 13.

Cookies

The term "cookie" refers to small text files that are transferred from a website to a visitor's computer hard drive to enable the host website to track the visitor's activities while on the website. Cookies can enhance the service you receive at our site, and allow The Ezra Institute to determine the effectiveness and popularity of our site. Our cookies do not contain any personally-identifying information, such as your name, or sensitive information, such as your credit card number. Web browsers often allow you to erase existing cookies from your hard drive, block the use of cookies and/or be notified when cookies are encountered. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the site.

Changes To The Privacy Policy

We recommend that you review this Privacy Policy periodically, as The Ezra Institute reserves the right to change its provisions at any time. If we decide to change provisions of our Privacy Policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. Your continued use of ezrainstitute.ca following the posting of changes to this Privacy Policy will mean you accept these changes.

Return Policy:

Return Policy for DIRECT SALES from www.ezrainstitute.ca

In the event that the product is defective or damaged in shipping, you will be refunded the original purchase price as well as all shipping and handling charges. In order to receive a refund, you must return the merchandise to us, with a note indicating the reason for the return, as well as a valid mailing address where your refund will be sent. Returns must be postmarked within 14 days of the original delivery date. You will receive your refund by cheque within 30 days of our receiving the merchandise. For returns other than for reason of defect, you will be charged a $5 re-stocking fee, which will be deducted from your refunded total.

Please send returns and refund requests to:

Ezra Institute for Contemporary Christianity
Attention: Resources
PO Box 9, STN Main
Grimsby ON  L3M 4G1

Return Policy for NON-DIRECT SALES:

Purchases of EICC resources from distribution channels not belonging to the EICC, are subject to the return policies of the place of purchase.