We may collect two different types of information including non personally-identifying information, and personal information that you voluntarily supply when utilizing a service offered at this website.
Our site tracking program collects aggregate information about the number of visitors, types of browsers used, Internet Service Providers (ISP) used, visit times and length, pages visit, referring pages and exit pages (commonly known as log files). This information helps us measure popularity, traffic, and effectiveness of various areas of this website, and allows our visitors to have a better experience.
We collect personal information in order to provide certain online marketing services to our customers. For example, if you:
place a product order, we will collect and use your name, address, phone number or e-mail address, and credit card information in the fulfillment of your order.
request promotional items, we will collect and use your name and address, or e-mail address in order to fulfill your request.
When obtaining information from you, The Ezra Institute will ask only for the information we need to provide the product or service you have requested.
In such events that The Ezra Institute or any of its assets are acquired by a third party, personal information acquired by us may be one of the assets transferred to the third party.
The Ezra Institute employs physical, electronic, and procedural safeguards to protect the personal information you provide to us.
The Ezra Institute does not sell or exchange names or any other information about our customers, with any company outside of The Ezra Institute, with the exception of those business partners that participate in the requested fulfillment of services such as purchase delivery, online marketing, direct mail and e-mail.
The Ezra Institute may disclose your personal information to government agencies or regulatory authorities when deemed necessary. Of course, The Ezra Institute will never reveal your personal information to any third party without your prior knowledge and consent, unless the Institute is required to do so by law.
ezrainstitute.ca is not directed to, nor do we knowingly collect any personal information, from children under 13.
In the event that the product is defective or damaged in shipping, you will be refunded the original purchase price as well as all shipping and handling charges. In order to receive a refund, you must return the merchandise to us, with a note indicating the reason for the return, as well as a valid mailing address where your refund will be sent. Returns must be postmarked within 14 days of the original delivery date. You will receive your refund by cheque within 30 days of our receiving the merchandise. For returns other than for reason of defect, you will be charged a $5 re-stocking fee, which will be deducted from your refunded total.
Please send returns and refund requests to:
Ezra Institute for Contemporary Christianity
PO Box 9, STN Main
Grimsby ON L3M 4G1
Purchases of EICC resources from distribution channels not belonging to the EICC, are subject to the return policies of the place of purchase.